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Joslyn Fine Metalwork
37 B Loop Road
Arden, NC 28704
Shipping and Handling:
If packages are too large or heavy for our standard shipping methods, freight express (truck) will be used. International orders will be shipped via parcel post or freight express. The client pays any additional freight charges.
All shipments bear insurance coverage through the shipper based on sales value. Any damage must be first reported to the shipper. You must retain all packaging material for the carrier’s inspection. Before a replacement of merchandise is issued to you, the damage claim must be filed with the carrier.
Custom pieces may not be returned for a cash refund. Please see the “Custom Work” page for details.
Made to order pieces generally ship between 8 to 12 weeks. When delays beyond this timeline are expected, client will be notified upon placement of order of the shipping date.